Manage service tickets, breakdown complaints, technician dispatch, QR complaints, SLA monitoring, customer updates, and lift-wise service history in one premium platform.
This isn't a generic module description with elevator keywords swapped in. Every capability below reflects an actual workflow inside LiftFlow, structured around how elevator companies sell, install, service, and maintain lifts.
Breakdown calls can easily disappear into phone calls and messages. LiftFlow converts them into structured tickets with ownership, priority, customer context, and closure proof.
Elevator service teams need customer history, AMC status, technician availability, parts visibility, and digital reports before they can resolve issues efficiently.
A single module in isolation only goes so far. This capability stays in sync with the rest of LiftFlow's CRM, ERP, AMC, service, technician, and customer app workflows in real time.
CRM, ERP, AMC, service, projects, inventory, billing, and analytics.
GPS, attendance, work orders, reports, photos, parts, and signatures.
Complaints, AMC visibility, service tracking, invoices, and notifications.
Clear answers for elevator companies evaluating specialized CRM, ERP, AMC, service, installation, technician, inventory, and management software.
Every ticket carries a priority level and expected response window from the moment it's raised, so managers can see which complaints are approaching or breaching SLA before the customer has to escalate.
The complaint becomes a structured ticket with lift, customer, and site context attached, gets assigned to a technician, and stays visible through dispatch, service, and closure instead of living in a phone call log.
Yes — a ticket shows whether the lift is under an active AMC contract, which affects billing and helps technicians and managers prioritize covered customers appropriately.
LiftFlow Elevator CRM helps lift companies manage leads, site surveys, quotations, AMC opportunities, and smart next-action sales workflows.
LiftFlow Elevator ERP connects CRM, AMC, service, installation, technicians, inventory, billing, and analytics for elevator and lift companies.
Manage elevator and lift AMC with preventive maintenance schedules, renewal reminders, technician dispatch, and lift-wise service history.
Track elevator installation projects — site readiness, civil coordination, material readiness, erection, testing, and handover milestones.
Track elevator technicians with GPS, geofenced attendance, mobile work orders, offline service reports, safety checklists, and signatures.
Manage elevator spare parts, lift inventory, MRN, PO-to-stock linkage, low-stock alerts, issue returns, and component tracking by brand or model.
See how LiftFlow can connect your CRM, ERP, AMC, service, installation, technician, inventory, customer app, and billing workflows.
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